Privacy Notice

This Privacy Policy describes how www.movementalclo.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data and how you can contact us.

We are committed to protecting your personal information and your right to privacy. If you have any questions or you would like more information about our privacy practices, please contact us by emailing support@movementalclo.com. Please read this privacy policy carefully as it will help you make informed decisions about how you share your personal data with us.

What personal data do we collect?

Personal data is any information about you (as a customer of our site) that enables you to be identified.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

We may collect some or all of the following personal data:

  • Contact details including name, email, telephone number;
  • Shipping and billing address;
  • Login and account information, username and password;
  • Personal details including, date of birth and purchase history;
  • Payment or credit card information;
  • Images, photos and videos;
  • Information technology data relating to your use of our Website (e.g. internet protocol (IP) address, login data, traffic data, browser type and version, time zone setting and location;
  • Personal preferences including your marketing and cookie preferences.

When and why we obtain your personal data:

We ask you for certain personal data to provide you with the products or services you request. For example, when you make purchases, contact our consumer services, request to receive communications, create an account.

  • Directly from you: information obtained by you via our website, telephone or email. This could be when you place an order online, create an account, reach out to our customer services team or enter a competition.
  • Automated technologies: such as cookies, server logs and other similar technologies.
  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
    • Disclosure for a business purpose: shared with our processor Shopify
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify 
    • Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
  • Customer support information
    • Purpose of collection: to provide customer support.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our customer services team
    • Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
  • Direct marketing
    • Purpose of collection: to share business updates, news and offers via newsletter sign up
    • Source of collection: collected from you
    • Disclosure for a business purpose: shared with our processor Shopify and third part email app plug in.
    • Personal Information collected: name, email address
  • Operate, Improve and Maintain our Products
    We use the personal data you provide to us to operate our business.  For example, when you make a purchase, we use that information for accounting, audits and other internal functions.  We may use personal data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems.
  • To Protect Our or Others' Rights, Property or Safety
    We may also use personal data about how you use our Platform to prevent, detect or investigate fraud, abuse, illegal use, violations of our Terms of Use

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • Service providers processing personal data on movemental’s behalf, for example to process credit cards and payments, shipping and deliveries, host, manage and service our data, distribute emails, research and analysis, manage product promotions.  
  • Other third parties to the extent necessary to: (i) comply with a government request, a court order or applicable law; (ii) prevent illegal uses of our Platform or violations of our Platform’s Terms of Use and our policies; (iii) defend ourselves against third party claims; and (iv) assist in fraud prevention or investigation.
  • Third-party targeted advertising providers that provide personalisation ad tailored advertising services to us. We use such services to match aggregated information that we hold with personal data in their database to create custom audiences and tailor advertising to your interests on the Internet, including social media, as permitted by applicable law. You may opt-out of personalised advertising and custom audiences by using the relevant settings in our Platform.
  • Third parties operating plugins or content (such as Facebook, Twitter, Instagram) on our website which you choose to interact with.
  • To any other third party where you have provided your consent.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Legal grounds

To process your personal data, we rely on certain legal grounds, depending on how you interact with our Site.

  • When you purchase movemental products from our Site, we need your personal data to fulfill our contract with you. For example, we need your payment and contact details to deliver your order.
  • We also rely on other legal grounds, such as our legitimate interests as a business to process information about the effectiveness of our marketing campaigns, our products, and other promotional initiatives; to operate, improve and maintain our business, products and services; to protect our or others' rights, property or safety; and for general research and analysis purposes. When processing personal data for our legitimate interests, we take appropriate measures to ensure that the interests we pursue are balanced with your interests, rights and freedoms.
  • We also process your personal data to to comply with a legal obligation, or to protect your vital interests.

Storing your personal data

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Your rights

At any time, you have the right:

  • to request access to or a copy of any information which we hold about you;
  • to modify your information, if you consider that it is incorrect;
  • to ask us to delete your information;
  • to withdraw consent to our processing of your information (to the extent such processing is based on previously obtained consent);
  • to ask us to stop or start sending you direct marketing;
  • to restrict processing of your personal data;
  • to data portability (moving some of your information elsewhere);
  • to object to your information being processed;
  • The right to lodge a complaint with the Information Commissioner’s Office. Please see https://ico.org.uk/concerns/ for how to do this

 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

You can at any time change or withdraw your consent from Cookies used on our website. Visit our Cookie Policy page for more information.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Last updated: [18/09/2022]